When you are trying to add a network shared printer, if you receive sầu message “Windows cannot connect to the printer.”(commonly occur lớn Windows 7), you must be very frustrated. But don’t worry. You can use solutions in this post to fix the problem. Each solution has been reported lớn be useful. So try all of them until you have sầu the problem fixed. 

The error would appear with a specific error code lượt thích 0x0000007e. The most common error codes are as follows:


Windows Cannot Connect to lớn the Printer – Operation Failed with Error 0x0000007e


Windows Cannot Connect lớn the Printer – Operation Failed with Error 0x00000002


Windows Cannot Connect to lớn the Printer – Operation Failed with Error 0x0000007a

Solution 1: Restart Print Spooler ServiceSolution 2: Create a New Local PortSolution 3: Delete Printer DriversSolution 4: Copy “mscms.dll” ManuallySolution 5: Delete a Subkey

Solution 1: Restart Print Spooler Service

Follow steps below to lớn stop Print Spooler service then start it again.

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1. Press Win+R (Windows biệu tượng công ty key and R key) at the same time. A Run dialog box will open.

2. Type services.msc in the run box & clichồng OK button.


3. In the Name danh sách, locate & double-clichồng on service Print Spooler.


3. Under Service status, cliông xã Stop button. 


4. Clichồng Start button to start the service again.


5. Cliông chồng OK button.

After that, add the printer again và see if the problem persists.

Solution 2: Create a New Local Port

Follow these steps:

1. mở cửa Control Panel.

2. View by Large icons, click Devices & Printers.


3. Cliông chồng Add a printer at the top of the window. Note: To continue, you need to login to the computer as an administrator.


4. Select Add a network, wireless or Bluetooth printer.


5. Select Create a new port, change the “Type of port” lớn Local Port then cliông chồng Next button.


6. Enter a port name in the box. The port name is the printer’s address. The address format is \IP address or the Computer NamePrinter’s Name (refer to the following screen). Then click OK button.


7. Select the printer model from the directory and cliông chồng Next button. 


8. Follow the rest on-screen instructions to lớn finish adding the printer.

Solution 3: Delete Printer Drivers

The problem can be caused by printer drivers. So you can try to lớn remove sầu the drivers & install them again.

Follow steps below:

1. Press Win+R (Windows hình ảnh sản phẩm key and R key) at the same time. A Run dialog box will open.

2. Type printmanagement.msc in the run box and click OK button.


3. In the left pane, clichồng All Drivers.


4. In the right pane, right-click on the printer driver and click Delete on the pop-up thực đơn. 


If you see more than one printer driver names, repeat steps above sầu lớn remove them one by one.

5. Add the printer again. 

If the problem persists, you may want khổng lồ install the driver manually. You can tải về and install the driver from the printer manufacturer’s trang web. 

If you have difficulty downloading the driver manually, you can use Driver Easy khổng lồ help you. Driver Easy can scan your computer lớn detect all problem drivers then provide you with new drivers instantly. Download its Free version to lớn have sầu a try. If you find it helpful, you can consider upgrading lớn the Pro version. The Pro version allows you to update all drivers with just one-cliông xã.


Solution 4: Copy “mscms.dll” Manually

1. Open C:Windowssystem32 and find the file “mscms.dll“.


2. Copy the file khổng lồ the following path:

C:windowssystem32spooldriversx643 if you are using 64-bit windowsC:windowssystem32spooldriversw32x863 if you are using 32-bit windows

If you have no idea which version of Windows you are using, see How khổng lồ Get Operating System Version.

3. Try to connect khổng lồ the printer again.

Solution 5: Delete a Subkey

Modifying registry keys incorrectly may cause serious system problems. So before you get started, it is recommended that you baông chồng up the registry key so you can restore it in case any problems occurs.

1. Stop Print Spooler service. (refer steps in Solution 1 lớn stop the service)

2. Press Win + R (Windows biệu tượng công ty key and R key) at the same time. A Run dialog box will open.

3. Type regedit in the run box và click OK button.

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4. Expand HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionPrintProvidersClient Side Rendering Print Provider. Right-cliông chồng on Client Side Rendering Print Provider and select Delete.